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Thread: Received a lower car class than reserved and charged a higher rate
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Old Dec 4, 2013 | 4:54 pm
  #4  
docbert
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Join Date: Jul 2007
Location: Brisbane, Australia
Programs: UA 1K/MM, Marriott Titanium, IHG Gold, Hertz PC, Avis PC
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Most likely user error when they were assigning the car.

They likely didn't have any C's available, so they put you in a YB - but didn't tick the box to keep the rate the same so it re-calculated it based on a B rental (which is why it says "CAR CLASS Charged - B"), probably at todays rates rather than when you originally rented it.

(Or maybe they did it deliberately so as not to "overcharge" you for the C but didn't realize that the price actually went up from C->B)

One way or another it's clearly an error, and Hertz should be able to sort it out for you, potentially with a discount cert for a future rental to go along with re-charging you at the correct rate...
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