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Thread: Do BA really care about their customers' feedback?
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Old Dec 4, 2013, 4:38 pm
  #13  
gallagher
 
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
Originally Posted by jerry a. laska
Regarding the 241 cancellation and rebook, iirc you wanted to move from one redemption zone to another. A 241 redemption cannot be changed from one redemption zone to another (SIN=Zone 8, BKK=Zone 7)without a cancellation and rebooking.
agree - but the issue was I couldn't cancel on-line as the website wouldn't accept the original CC number (even though i confirmed the last 4 digits were correct). IIRC you can't book open-jaws on-line either. So I was charged full cancellation and re-booking fee
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