Havoc10G the "normally" thing was a long line of problems with the ticketing agents, they simply don't want to answer questions where the answer is not on the website. After the tickets were bought (about 20,000USD), an email was sent with a few questions. They cut and pasted links to the website to answer (OMG!).

Checked those links but they didn't answer all the questions.

Their reply when I emailed to ask the questions the link didn't answer? "Call our central office for further help"

THAT was the start of getting seriously ticked off.

Since then maybe four emails have been sent - confirming the car transfers and asking a few SIMPLE questions like fast track. Usually takes two days to reply and the replies are matter of fact - not rude, but certainly not polite and friendly... As said, worst pre-flight service for F I've ever experienced. Here's hoping the inflight service (and shower, so excited about that are worth it!

Peace