Originally Posted by
nacho
It's not the first time I see this kind of 'non-refundable, prepaid in full' rate types. However if you read further some said, 'non-refundable, prepaid in full, if cancelled within 1 day(s)'.
I always follow the exact rate rules and I'm not worried about it because the rate rule will be in my reservation. If there is a dispute I can pull my reservation and tell them that I could cancel my ressie within 24 hours.
It's not wise to depend upon their copy of your reservation. There have been many reports of the online reservation being changed after the fact. I always save my email reservations until after the stay has posted and many times will carry a printed copy with me at check-in.
Also, if the terms conflict, it's not surprising the property will claim the more restrictive to apply. Just like we want the less restrictive terms. I still believe if there's doubt the guest should win.