Originally Posted by
wind-blownmind
I've never done a pure redemption before, only upgrades, and I recall a few years ago they changed Avios upgrades to non-flex (or rather, to reflect the flexibility of the fare bucket upgraded from).
That's not actually correct, but it's not directly relevant to your problem.
Originally Posted by
wind-blownmind
Did they mess with pure redemptions too or are they still changeable/refundable?
As before, they are still changeable and refundable until 24 hours before departure of the first flight in the itinerary.