Originally Posted by Marathon Man

Well in the end of all things for me last night, I got Incomm to tell me they have started a ticket and will have compliance and IT look at what could have happened with the $500 VR I tried to load to my mother's BB.

But to get to that point somehow took me the better part of 3 phone calls, 2 of which were 3 ways with BB and Incomm on the line, and a few hours of frustration. Why they couldn't start this process earlier on is beyond me but it wore on me.

Makes me want to continue with GCs for the while and not even do VRs til I start hearing more positive news! I certainly dont feel too good about trying to buy and load any while this issue is outstanding. And Incomm says 1-3 business days to see what's up.

At first Incomm was trying to tell me that when i entered my mom's BB I must have entered an extra 0 in her acct number (it does have several in it and a few in a row) and I accepted this but Amex BB said that would be impossible as no 16 digit account numbers exist at Amex, as we know. I also know that if I had done this, the VR load page would have said the card number being loaded was invalid, not the VR. Instead it instantly said the VR was already used.

Amex was limiting what they would help me with since this was not my card but they did generally understand that I had used my VR to load this card. They got Incomm on the line in 2 calls and in the final one, it was a BB supervisor who got Incomm to start the ticket and tell me its number. So I will have to wait to see if and when the $500 should appear on her BB or whatever.

What a pain, eh?