FlyerTalk Forums - View Single Post - Not able to Check in 24 hours in advance on UA

Dec 3, 2013 | 10:25 pm

#7

ldsant

In memoriam

Join Date: Mar 2000

Location: Seattle WA

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Posts: 8,664

Quote:

Originally Posted by MGStickler

Thanks for all of the quick advice.

It was not really an error message. Is said something to the effect "Unable to complete the check-in process. Please proceed to the airport for check in".

I just spent a bunch of time with the Web Site Help Desk. They were NO help. They cannot or will not look at past reservations. They will only help me if it happens again and I call them. Nice.

Sorry but most companies won't look at past incidents - they are not necessarily a precursor as to what will happen going forward. Not sure why you wouldn't call for web support/IT support the first time it occurred. Being able to have the user at their device while the error is happening is most helpful.

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