Originally Posted by TXguy

Thanks for all the responses.

To clarify, my situation is far more complex than I mentioned. I just wanted to verify this policy.

I did not take a flight that left on time but was diverted (and I knew there was a very good chance it would be given weather conditions after looking at the radar) and arrived at the destination well over 2 hours late.

Given the flight left on time I guess my chances are very slim. But at least I can try and point out that a departure delay leading to the same arrival delay would lead to refund eligibility.

Ironically I was to qualify for status on this trip, will now make lowly Gold status this Friday.