Originally Posted by corporate-wage-slave

VivJ, so two newcomers in one slightly obscure thread, welcome! Welcome to the BA board and to Flyertalk, even if you have quietly lurked. It's really good of you to take the plunge and it would be good if you could contribute further. YYZ has quite a variety of equipment and operating conditions, so I am sure others would benefit from your experience.

As to your final point: there seem to be a few accents in both the lounge and gate staff than come from somewhere close to Fife, unless I am much mistaken. I have never flown Air Canada out of YYZ but I can imagine they would have a very difficult job to match BA's service there.