Old Dec 2, 13, 5:54 pm
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,213
Account audited asking for proof of address

If you are thinking of purchasing miles_ think about it-again.
I joined alaska air a few mths ago and purchased miles during the last buy up I then transferred 25k to the account so i could redeem a first class award.
I went to book it and the website said to call alaska. I called and got customer service and they said they want a proof of address with drivers licence.
I do not have a current DL
I offered a passport ( which obviously has a date of birth)
they refused
I feel very unsafe in continuing this account
I checked all the details they are all perfectly correct

they are now sending the pts and supposedly the money is being returned for the purchased miles.
so I will be paying the currency conversion fees twice ,as well they said they will not give me extra.
has anyone else had this problem/ if not do a test booking and make sure your accounts are not under audit.

Per your request, your account has been restricted to prevent certain online transactions and award redemptions. Please contact Customer Care at 1-800-654-5669,Monday-Friday, between 8:00 a.m. and 5:45 p.m. (PT) for assistance.
for a start this is incorrect I did not request.

Last edited by aussielori; Dec 2, 13 at 9:09 pm
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