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Thread: Charged by Avis for reservation I never picked up
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Old Dec 1, 2013 | 8:29 am
  #27  
1P
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Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
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Originally Posted by zceuxbhjutf
and their exact reply was...

If you arrive on time and do not take the vehicle, the contract will be
voided and the authorization on your card released.
I arrived on time, headed straight for the train, and hopped aboard.
You did not arrive on time, you went straight to the train. The info you received seems to indicate that if you do not cancel online you need to arrive at the rental facility on time and then decline to take the vehicle.
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