Originally Posted by
JerLon
FYI: I just called (after the 45 day mark) for some missing points from the Ultimate Rewards Mall. I made 4 identical purchases from hotels.com (logging out each time and logging back in in a Google chrome incognito window to avoid any cookies issues).
2 of the purchases posted the bonus points, 2 did not. I was short about 7800 points.
I called today (I always put a reminder in my calendar to call on the 46 day mark) and was told that everything looked okay but that agents were no longer able to post points. It had to be escalated to marketing and they will get back to me in 7-14 days.
This is different from all of my past experiences where the agent has simply posted the points immediately.
I have some clarification on this based on experiences the last couple of days:
- Agents can now post no more than 2,500 points in a transaction.
- Agents can now post no more than 5,000 total points to a single account in a day.
- If agents try to post more than 5,000 points to a single account in a day, any points above 5,000 are marked for review and can only be posted by the marketing team.
Hope this clarifies the issue.