Originally Posted by
Often1
+1 - There are some problems which are immediate and need to be solved on the spot, e.g., room too cold, cockroaches, rotten food for room service. There are others where life is way, way too short to demean yourself arguing with low-level employees about arcane issues.
That's why every loyalty program known has a web / email / written means of seeking credit due. Absent issues such as transposed numbers, I ignore all that silliness and send it in after the fact. Never had a problem.
I totally agreed. I did not really pushed the issue on check out (as I had a train to catch). But, I did receive the same response in writing from the hotel later in the day which surprised me.
It was just a little time sensitive to decide on stays this week to meet the bonus requirement.
In the end both hyatt and the hotel felt with the issue quickly and satisfactory.