Dear [brazzleman],

RE: Case Number xxxxxx

Thank you for contacting us back regarding the availability of upgrade information through Expertflyer.

We do understand the recent decision to remove access to upgrade availability through ExpertFlyer has impacted our members. We truly regret your frustration with our decision. Please know, at this time, it would be necessary for you to contact a Medallion service agent by phone for assistance with availability for upgrades. Our agents can assist you with checking multiple travel dates to help find flights that best fit your needs.

[brazzleman], thank you again for giving us an opportunity to respond to your concern. We very much appreciate your Platinum Medallion loyalty to Delta and look forward to the privilege of serving you again soon.

Sincerely,

[Redacted]
Medallion Desk
www.delta.com



Original Message Follows:
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I'm sorry, but this has nothing to do with complimentary upgrades. This deals with mileage upgrade/SWU's which aren't available online to view prior to purchasing. I won't buy an upgradeable fare class if can't see availability. If you want me to call and have an agent on the phone look for me, then fine - but be prepared for me to ask for an upgradeable flight in July and have them go thru every day and every routing to search a flight. ExpertFlyer did that for me so that when I found the availability, I then called you to book and upgrade. If you can assure me that an agent will work to find me an upgradeable flight, then fine.

But I seriously doubt this is the case. I'd appreciate it if a customer service supervisor or better yet a member of management could call me and explain this decision - especially since ExpertFlyer is telling a totally different story as to why availability was dropped. I hate to say this, but I trust them much more than Delta management.

I've flown you since 1996 and dealt with a lot of changes, but this seems totally anti-customer which is the antithesis of the Delta I know.