FlyerTalk Forums - View Single Post - ExpertFlyer and Delta Air Lines: The Definitive Thread
Old Nov 27, 2013 | 10:26 am
  #1703  
wjudge
 
Join Date: Feb 2005
Programs: DL DM MM; HH Diamond; Starwood Plat, Lifetime Gold; Hertz President's Circle
Posts: 680
Same response here too...

Originally Posted by MNAudiS4
Thank you for contacting us.

Thank you for contacting us about Complimentary Upgrades.

We do not have a business relationship with ExpertFlyer and the
organization used unauthorized information to provide Complimentary
Upgrade availability to their subscribers.
At this time, we do not provide the number of seats available for
Complimentary Upgrades. However, you can view whether or not a flight
has Complimentary Upgrade availability when booking at delta.com. Just
look for “Upgrade Available” when searching for a flight.

We appreciate your feedback and will take it into consideration as we
continue to update our technology tools and services.

For additional questions regarding ExpertFlyer’s Complimentary Upgrade
service, please contact ExpertFlyer directly.

Again, thank you for writing. We appreciate your selection of Delta and
will always welcome the opportunity to be of service.

Sincerely,

xxxxx xxxxxx
Diamond Desk
www.delta.com
Dear M. PM,

RE: Case Number xxxxxxxx

Thank you for contacting us about Complimentary Upgrades.

We do not have a business relationship with ExpertFlyer and the
organization used unauthorized information to provide Complimentary
Upgrade availability to their subscribers.

At this time, we do not provide the number of seats available for
Complimentary Upgrades. However, you can view whether or not a flight
has Complimentary Upgrade availability when booking at delta.com. Just
look for “Upgrade Available” when searching for a flight.

We appreciate your feedback and will take it into consideration as we
continue to update our technology tools and services.

For additional questions regarding ExpertFlyer’s Complimentary Upgrade
service, please contact ExpertFlyer directly.

M. PM, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.

Sincerely,


Medallion Desk

I will be responding indicating that I didn't ask about complimentary upgrades.
wjudge is offline