WorldShop is about as efficient as the management behind BER. (And taking almost as long, too.)
Earlier this year, I purchased a Lufthansa Jumbotrolley from WorldShop TXL, as it seemed like excellent value for money at 230€. However, when I arrived at BRU with LH on 14th September, the luggage was broken (shell totally cracked at one of the corners). I reported it straight away at the airport, then sent the report alongside all required documentation to the designated e-mail. Since the luggage was bought from LH, branded by LH and damaged by LH, I was expecting a smooth replacement process. How naive of me.
A few days after the incident, I get a call from LH's contracted repair shop in Germany. I immediately explain to them that there's nothing to repair since the shell is cracked. They agree that a cracked shell is considered permanent damage and tell me that I'll be contacted about the replacement.
Some ten days later, I get an e-mail from WorldShop saying that they will gladly replace my suitcase and that they will arrange the pickup through UPS, and get back to me. Nothing happens in two weeks. I send another e-mail to them, and a few days later, they reply with apologies and a promise to arrange the pickup. The UPS man arrives the same day and takes the suitcase with him.
Three weeks go by without any sign of life from WorldShop. I send them another e-mail to ask what is happening. They tell me that they are still processing the case and will get back to me in a few days. And indeed, in a few days, they get back to me to say that they have sent my luggage for repair and that it could take anywhere between 30 and 45 days. I send back an annoyed e-mail stating that I've already agreed with their contracted repair shop that there's nothing to repair and that the suitcase should be replaced immediately. They reply with an apology and say that they will arrange a new suitcase to be delivered to me.
Three more weeks go by. I send another e-mail asking what on Earth is going on with my suitcase. They say that they have forwarded the replacement request to the shop at TXL (where I had bought the suitcase originally) and that they will get back to me.
Two more weeks go by. I send a very assertive e-mail asking when I'll be able to get my suitcase already and that I've been without it for two months. They ultimately call me and apologise, saying that the new suitcase will definitely be sent to me the next day already. And indeed, I got a call this morning from the TXL WorldShop to tell me that the suitcase had been sent out the previous night and that I should be receiving it shortly. When I got home from university a few hours ago, the suitcase was waiting for me, at long last.
Too bad it's the wrong model. [To add insult to injury, it's a cheaper one than my original model, which wasn't very expensive to begin with.]
The saga continues.