Originally Posted by
Steve Oh
I've bought a few things so far from G365, mainly because of the free Avios and no price increase - the only concern I have though is while the click throughs are being recorded, the actual transaction isn't.
I know with VS they just ask for confirmation of the order and they manually add the points, so I just hope that BA do the same.
I have only had three purchases track in as long as I've been using it. Two for Apple, one for Ticketmaster. John Lewis has never, ever tracked for me. I have tried everything imaginable to try and get them to track, but it never seems to happen.
My process is to set a calendar event for 40 days from the purchase, then go on to the shopping portal and submit a claim. From experience, I tend to stick a highlighted note in there if the purchase was made during some sort of promotion, otherwise they seem to forget.
A little while later, I always get an email saying they couldn't complete my request based on the information provided, or some words to that equivalent. I then reply with a VAT receipt, and the Avios appear a short while later.
This has been my experience with every order, pretty much. It's quite frustrating how broken the tracking seems to be, but other people seem to get on with it okay.