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Old Nov 24, 2013 | 3:43 pm
  #3  
platinumstar
 
Join Date: May 2009
Programs: BA Gold/Marriott Platinum
Posts: 144
Originally Posted by aceman
Was it something particularly complicated/needing lots of verification?

I made a complaint on 7th November and I'm still waiting (a lowly bronze though). The gf made a complaint same day (just blue) and had a reply and avios credited last week...
Not complicated, but what i think was a cock up on behalf of the ground staff and the captain came to see me in my seat to apologise (i didn't ask to see him or get stroppy with anyone).
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