Originally Posted by LAtraveler1

I have an award ticket that I booked for April from SYD to LAX in coach and saw that business had become available. Oddly enough there were two seats available on the flight.

So I had to change the routing for my girlfriend (already in business) and then change myself to this flight and upgrade from coach to business. OMG - I spent 40 minutes on the phone yesterday with the AA agent who was nice as could be. But she was unable to do what she needed to do because of system changes. She had to call another desk and was on hold herself for a long time.

So we got it done and I should have about 59K miles left after all these transactions. My account is showing 194K because I guess they did reinstatement of miles but not all miles have been pulled for the new tickets.

They also had to refund taxes and bill them again. Of course I have seen the pending charges for the new taxes. I hope with this system change/screw up that I actually get my refund of the old taxes. What a mess!