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Thread: damage to Rimowa luggage
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Old Nov 23, 2013 | 10:28 am
  #16  
ente_09
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Originally Posted by troyb
Hi ente_09,

Would you mind sharing with me the process you followed to get your bag replaced? BA just cracked a corner on my Salsa 29in - it is about 18 months old. Not looking good for BA to replace - they certainly so not make it easy. Unfortunately no receipt but did buy it at a regulated store in Germany.

Thank you,
Troy
Sorry I never got back to you.

Rimowa wanted me to cut out the ID from my case (right through the polycarbonate), therefore destroying it, and send it to them with a photo of the crack.

PS-- are you guys saying that these Muji suitcases are the Japanese equivalent of Rimowa for half the price?

Would not surprise me- Good Japanese cars are equal to the BMW’s , Mercedes at lower cost, IMHO.
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