Originally Posted by
BOB W
I don't know if this will help, but I got this virus about a year ago. I had set up a second account on my PC that I accessed and reset the computer to a previous restore point, prior to the virus. It went away and has not been back, yet......
Geek Squad basically told me to wipe out the hard drive & start over again. I was not willing to do that.
A system restore will not restore data files, e.g. Word documents, Excel spreadsheets, etc.
As for Geek Squad, don't waste your time or money -- my wife knows more about computers and she doesn't know anything about computers.