Originally Posted by
Jenbel
So not quite following your post - did the US couple have the choice of using their own insurance, which meant the car hire company would put a hold of £2.5k on their cards just in case... and so they were refusing to pay the US$10/day - or had they had an accident an only found out after the event that their insurance was an issue?
I read the post as the couple had to have a £2.5k hold on their credit card. When the car was returned, you would receive a credit for the hold amount. The insurance would cost $10 a day, much cheaper than the £2.5k hold, but of course no credit available at the end of the rental.