I was in the property last week for 5 nights. Platinum, booked into a Barlow Twin room, and was upgraded to a Barlow King, same as when I stayed in April. As others have said, the room is nice, if pretty bland. Interestingly, this room did not have a tub, while the room in April did (I like the deep Euro tubs).

Requested a Rubber Duck through Virtual Concierge, and was given one free as a Platinum member (with the option to purchase more). I attempted to confirm an upgrade to a Chambers Suite in advance, and received this response.

"Thank you for your reply. We are always looking after our valuable Platinum Elite Member and I would be glad to offer you a complimentary upgrade to the next room category in our Barlow wing - if available upon arrival.

Should you wish to have an upgrade to one of our Chamber suites, I can offer you an special supplement charge, as you are a Platinum member. I would be delighted to assist you amending your reservation, should you wish to proceed with the changes."

I didn't bother to ask about the charges, because my company would never have sprung for them anyways. They specifically commented on my one class upgrade upon arrival, so it was obviously noted on my reservation. It would have been interesting to see if a sympathetic check-in agent might have yielded a better upgrade.