Originally Posted by
jspira
That is standard protocol at some hotels.
I recall waking up earlier than my wake-up call and taking a shower. Of course the call came whilst I was in the shower and the phone in the bath area wasn't anywhere near the shower. By the time I exited, someone was knocking quite persistently on the door.
^ Good on the hotel for doing it and shows excellent service. With people coming and going from long flights and jet leg, it's not that hard to have case where person sleeps through a phone ringing.