FlyerTalk Forums - View Single Post - Appropriate Comp For Missed Wake Up Call?

Nov 17, 2013 | 5:18 pm

#4

jspira

Join Date: Jan 2010

Location: New York and Vienna

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Quote:

Originally Posted by dparkinson

Staying at a Cat. 5 Marriott. Had a wake up call for early this AM. Never rang so I missed my flight. Rate is fairly cheap so was thinking points compensation. What do y'all think is appropriate? I know Crowne Plaza has a specific dollar amount but to the best of my knowledge, Marriott does not.

What was the hotel's immediate response?

(Incidentally, the fact that we can use our smartphones or other devices to wake us doesn't really relieve the hotel of its obligation to provide a working wake-up call service.