FlyerTalk Forums - View Single Post - 2002. The time when agents could think outside the box.
Old Nov 16, 2013, 12:17 am
  #14  
channa
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Join Date: Aug 2002
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Empowerment is not even the issue on this one. I don't think that SHARES can even pull a ticket from another PNR.

The old UA had flexibility to move a ticket to a different PNR (or multiple tickets to a new PNR). But SHARES has to keep the ticket associated with the original PNR.
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