Originally Posted by
FlyingNone
Coupled with this is a generation of young people (not all, of course) but many(?) who feel entitled to privileges/ rewards/ etc. that they have not earned and so, they are not as thankful or compassionate as they should be.
Do you mean that's a trend you see among customers, employees, or both? At the airport I don't see much correlation with age when I see people queuing up early, carrying too much luggage, texting while landing, etc. If anything people < 25 are more resigned to a bad experience since to them that's just "the experience".