Originally Posted by
IAH-OIL-TRASH
Not sure what the "Gold desk" is, but your homeowner's insurance may cover lost luggage. I think your initial claim should good enough - do you still have the receipt from that initial lost luggage report?
Gold Desk: After they were dragging their feet, so to speak, on the first two calls, I told them I had Gold status and they connected me to a different line. No waiting and they recognized me as a Gold member.
Yes, I do have all the paperwork. The initial claim, the claim forms I faxed, and the receipts for the items I was claiming.