UA Bag Loss (asked to wait, and then) Claim Denial
My search did not yield a result apt for my case, so will someone kindly point me to the appropriate link or in the right direction?
I flew UA from LAX in March and arrived without my bag. Filed a claim at the airport (upon arrival). Online system kept showing "tracking in progress." I made several calls, talked to someone even at the Gold desk. I was told multiple times to wait if I want as bags do show-up sometimes even after a month. All this between March and May.
I asked a couple of times whether there was a timeframe for filing the paperwork and was told "don't worry, you can do that whenever you want."
Anyway, so finally I do that in August, two days after yet another call during which I was told "it has been so long, so may be the bag is lost, so go ahead and file a claim." A month later, UA sends me a letter indicating that I did not file the claim in time and asked me to take a walk.
Is this it? Or do I have any recourse?