FlyerTalk Forums - View Single Post - PHL-ISP crew kick off blind man w/service dog; flight cancelled
Old Nov 14, 2013, 10:00 pm
  #28  
FWAAA
FlyerTalk Evangelist
 
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
Originally Posted by Tanic
The flight was operated by Piedmont (Henson). But to the general public, US gets the blame.
So what? Piedmont is a wholly-owned subsidiary of US, so except for corporate law and labor contract purposes, the flight was a US Airways flight. Even more so than a SkyWest or Mesa flight. US Airways owns this one.

This is analogous to an American Eagle Airlines operated flight. As a wholly owned subsidiary, there is strict accountability to the mainline parent that might not be as realistic had the flight been operated by an outside contractor.

For anyone out there harboring issues toward emotional support animals, this was a blind man with a seeing eye dog. Seeing eye dogs have been accepted for decades.

This sounds like one of those situations where the flight attendant should have just taken care of their myriad duties and left the blind man alone. Instead, it sounds as though she decided to exercise her "authoritah" where discretion, a bit more maturity and some compassion on her part would have prevented any disturbance. Occasionally, some flight attendants earn the derogatory moniker of "prison matron" and my guess is that this is one of those times.

Yes, they're all at risk of those mythical $10,000 fines we hear about so often. Sure. If fines of that magnitude were levied against regional airline (or even mainline) FAs, there would be lots of cites and links. And if the flight attendants were truly worried about FAA inspectors assessing fines against them, there wouldn't be so many of them fiddling with their smartphones during taxi-out for the past several years (yes, the rules changed for many airlines last week).
FWAAA is offline