Originally Posted by
mvoight
You do realize that web thing was due to an error right? AA didn't purposely change it and then change it back to screw people into NOT using the points, right? I mean, when I saw it, I thought it was an error, because for YEARS, points have expired at the end of the third year. Then there was a glitch and the statements we have seen for YEARs suddenly showed all points not expiring until the expiration of the most recent ones. Then, just as mysteriously as the mistake appeared, it went away. Knowing something changed, without any notice from BE, I would have contact BE for verification before making any plans to use the points or to not use the points based on this one time mistake, but YMMV If the website suddenly showed you with 5000 points extra in error, and later AA took them back, would you also contact DOT or threaten legal action?
There is a difference between a glitch for undeserved points and for extending an expiration. AA has no quantifiable loss for extending the expiration where they do for giving you 5,000 pts.
Since they don't lose, they should honor it.
I know one will argue that points expire so they must be used, however people will use expiring points so the actual loss is just breakage.