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Thread: My luggage has been badly broken in the hold on a BA flight, what to do?
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Old Nov 13, 2013 | 1:35 am
  #3  
Sign47
10 Years on Site
 
Join Date: May 2011
Location: London
Programs: BAEC Silver
Posts: 174
No, I didn't report it. After 12 hours in the air and a taxi waiting for me I was quite ready to get out of the airport. It didn't come to mind and I wouldn't have known where to find a BA rep at the BKK airport. It's been about 24 hours since I've flown would an email to customer services or a phone call to BAEC be an alternative? I do feel this should be BA making good on what happened rather than me going through my travel insurance
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