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Thread: American Express (USA) replaces Email (SM) with Chat
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Old Nov 12, 2013, 5:59 pm
  #71  
maxim730
 
Join Date: Oct 2004
Posts: 96
Originally Posted by maxim730
It showed up once.. then they said the primary acct holder has to start the chat.. sigh. Signed on with primary account.. no chat option now. CSR said chat options appear in PAYMENTS and CARD REPLACEMENTS. Still can't find it. Awful.
WOW! just saw the option. Stayed on PAYMENTS page for 5 mins.. CHAT OPTION appeared (top right next to the telephone and social icons)
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