Originally Posted by kapil4navision

Today I learnt how some Airline can damage their business with their own hands. I am FF with Air India and in past have redeemed miles to take some small rides within the country. For first time I thought of traveling to Srilanka from Bangalore which amounts to some 7K miles per side on economy class including via flight from Chennai. Here comes the surprise, if you try to book the flight through web-site not using miles it costs 19,200 INR and if you use your miles then it costs 19,520 INR and drinks 14000 miles as well. Mailed them , as usual not expecting any swift reply.

Just for fellow milers , take care if you opt for Air India programmes. You never know what might come of the hat !!