I was disappointed that BA closed their travel shops in teh U-S (the one on Fifth Avenue was just blocks from my job, and I've used them in the past with the nicest service. Twice I got upgraded because of room on the plane -- maybe it was the price of my ticket!)

American Express travel services has been mostly hit, a few misses, especially when I try to use Frequent Flyer rewards. I guess it
costs the agent his/her COmmission! CATMAN