jaco027

Have stayed in this hotel 2-3 times so far and definitelly will come back.
my summary below:
CONS:
- during first stay we found plenty of ants in dining area during brekfeast. alarmed supervisors and hopefully ants were removed in few days.
- drinks in the hotel bar are so-so...for us it was much better to go to Bairo Alto. Suprisingly bigger, cheaper and much better drinks outside of hotel!
- rooms are relativelly small - when having kids in room it was too crowdy. But just for single or a couple it's OK. For familly it's better to choose 2 rooms.
- both times we experienced very unproffesionall behavior of restaurnat/pool bar staff: they forgot about our order (drinks), delayed simple pool dish delivery (pizza) by 1 hour, etc...
- during summer time pool area is wonderfull - but really noisy - there is 3 lane highway just 50yards from the hotel and it gives a lot of noice, even if hotell is bordered by a lots of green from this highway.
- the highway noise can be a little difficult as well in rooms, even with all windows closed - so if you want to have more quiet room - take a north side, eastern wing.
- around the hotel area nothing really to do - so you need to get other places in Lisbon to: eat, drink, entartain or shop

PROS:
- great staff in reception, really taking care of you and your issues
- wonderfull concierge - Nuno - he acting on Lisbon Marriott website video - and really he is making the difference for customer service! just ask him for places and museums to visit in Lisboa.
- older waiter in restaurant - sorry forgot name - when heaving problems with other underperforming staff he did his job and was the good face of Marriott at that time
- as already mentioned in other post, executive lounge is very good, and usually good staffed with food, anyhow during busy months - variety of items drops down
- for us it was almoust convenient to use public transport / sometimes taxis - metro station is 10-15 min. walk from hotel and then max 15mins to city center. 2-3 bus stop less than 2 mins. taxi costs in Lisbon are really low - up to 10EUR to main turistic attracions: Jeronimos and Belem, including Bairo Alto, Baxia.
- breakfasts in main dining area - WONDERFUL - so big choice - even staying here for 2 weeks you will not stack with eating the same food (which is for example a case in most Marriott properties in UK).
- from money perspective they used to have very often promotions like 3 nights in costs of 2. So if staying longer than 2 days it can be even less expensive....
- wonderfull views of Lisbon panorama - both south and north direcions - really it's good to be there on top floors.