Originally Posted by VladQ

Did someone experience the above, i.e. having a flight where the passenger has checked in, has a boarding pass with a seat assigned, DL app on iPhone shows 'Upgrade Requested', yet the Upgrade/Standby list on the same device does not list the passenger's name/last name?

I had such case last week, flying JFK-SEA. Upgrade request was made over the phone (Delta messed up my ticket really badly and took advantage of that by immediately selling my confirmed J seat effectively forcing me into Y as next flights were to arrive 7+ hours later) and confirmed by checking my DL app (showed Upgrade Requested). I could not check in until the airport though (neither through the site, nor the app, not even DL phone agent), but had no problems checking in with an agent there. After that I checked DL app and did not see my name. At the gate the two agents were looking really confused when I asked them about my position in the upgrade list (obviously, not finding me there) and instead of answering said there were Diamonds ahead of me anyways.