Originally Posted by
Starman
But is there any "mandatory" action required by DOT before door closure at the moment of push back? Since specfic seat assignments are not guaranteed -- ever -- and you can't be IDB'd until the door closes with you not onboard, or until you are downgraded but accomodated and due compensation -- isn't the carrier legally within it's rights to stonewall and do nothing at all until door closure? I agree it may be terrible customer service -- but I'm confused on how there are any mandatory actions pre-flight.
I agree the OP is ambiguous. If he just lost his seat but not his confirmed reservation you are correct. but if they wont confirm the reservation due to overbooking they have to prove they acted in accordance with
§250.3 Boarding priority rules.
(a) Every carrier shall establish priority rules and criteria for determining which passengers holding confirmed reserved space shall be denied boarding on an oversold flight in the event that an insufficient number of volunteers come forward. Such rules and criteria shall reflect the obligations of the carrier set forth in §§250.2a and 250.2b to minimize involuntary denied boarding and to request volunteers, and shall be written in such manner as to be understandable and meaningful to the average passenger. Such rules and criteria shall not make, give, or cause any undue or unreasonable preference or advantage to any particular person or subject any particular person to any unjust or unreasonable prejudice or disadvantage in any respect whatsoever.
(b) Boarding priority factors may include, but are not limited to, the following:
(1) A passenger's time of check-in;
(2) Whether a passenger has a seat assignment before reaching the departure gate for carriers that assign seats;
(3) The fare paid by a passenger;
(4) A passenger's frequent-flyer status; and
(5) A passenger's disability or status as an unaccompanied minor.
[ER-1306, 47 FR 52985, Nov. 24, 1982, as amended by ER-1337, 48 FR 29680, June 28, 1983; Doc. No. DOT-OST-01-9325, 73 FR 21034, Apr. 18, 2008]
In the case at hand they have already told himhe is being denied boarding. They cant have it both ways. Either he has a confirmed reservation on the flight, or he doesn't