Spent 20 min with an online chat rep on why a confirmation email was not generated on a card enrolled in a statement credit offer.
Despite given the rep the correct card (HHonor) and the last 5 digits of the card, as well as the details of the promo, the rep read the BRG card and claimed statement credit already posted. The BRG had a statement credit but for a completely different amount from a different deal.
Took another 10 min for him to get it straight. All the while he babbled with the "I will help you with the same." It is so strange to read him ending each and every line using the words "with the same."
Truly incompetent chat rep. In the survey I rated it very poorly and the reason on why not recommend AMEX to a friend because the downhill path it is taken in customer service, especially taking away the SM function to save cost.
