Originally Posted by
welch
I'll elaborate later, but suffice it to say I haven't wanted to rock the boat, vis a vis The Siam. Our stay this past April lasted less than one afternoon (actually, a little more as we had to wait for the boat to return to move us onward). I'm fully aware others have very different experiences and that I'm not always an easy client which is the main reason I wait to voice any negative opinions. BTW we moved to the MO which was a world of difference!
thanks. look forward to your posts. anything specifically re management?
re back and forth - i think one problem is that less specific discussion can result in more cross talk.
while i mentioned earlier i think it would be informative to see more discussion of service recovery, even if unspecific, id say the same about things like checking out early. which may not even be because of that negative of an experience, it can be for many different potential reasons. checking out early also involves service recovery, at least after check out, if not involving a recovery failure before checkout.
speaking of MO, im most curious to hear whether anyone who had a horrible experience at MO BKK under kurt has tried it again after he left.