Originally Posted by jgoggan

I think the mention of "scamming" is more related to the MANY instances in this thread where people are complaining when they clearly did NOT have a match to the same room or cancellation policy. I can scroll back through and see a LOT of people that THINK they deserved the BRG to apply, but had clearly booked a different room type or a non-cancel-able room and then tried to argue it was the same.

Don't get me wrong, I'm sure the company sucks at BRGs sometimes. We've seen many instances where they denied it and then the person called back and they approved it and no one could explain why it was denied in the first place! THAT sort of thing should NOT happen.

But there are simply also a lot of instances where it was NOT a proper match -- and people here still whined and moaned about how they weren't honoring their BRG when, in fact, they simply didn't meet the requirements.

- John...