Originally Posted by
treppenlaeufer
I didn't always find it straightforward to deal with the BRG team, but ultimately all of my sensible requests were approved (Getting me into Park Plaza London Westminster for less than £100/night
)
THat's good to hear.
I do feel the reliance on very subtle differences between cancelation policies (3pm vs 4pm for example) is underhand. I am used to more reasonable policies elsewhere.