Originally Posted by
JMSIM
It just sounds so silly that if we'd want to change our flight to only KL, we'd have to pay double. Considering that if it were possible to change it, MA could sell our KL-BKK tickets again. So they'd make a good profit from our change.
Yes it's crazy, but that's the way airline revenue management works!
Without the KUL-BKK leg, it would be one less layover, and airlines often charge a hefty premium more direct/convenient flights... And, KUL and BKK are different markets with different pricing strategies. Plus, rebooking now would mean that the lower booking classes would have been sold out - so you have to book into a new (more expensive) fare bucket with different conditions/flexibility, etc.