Originally Posted by NC_Girl

I have spoken to the assistant to the GM and they have rectified several of my concerns and I will try them again, probably in a couple of weeks. I was mistaken about the earning of points and will probably not use C&P again in the future. It seems it has been less and less beneficial.

It was a lovely hotel, although I was disappointed that it did not have a pool or a club lounge and there were several staffing issues that were not so great but I certainly hope my next stay will be much better.