Originally Posted by
TooterTurtle
Theoretical situation, for the Capitol Corridor route with a a one-way e-ticket in unreserved coach:
If a pax misses their train, but a co-worker drives them home instead, what is lost:
1. Cost of the ride?
2. AGR points? Meaning, if a paid e-ticket isn't scanned, even if the fare is lost does the pax still get the AGR points?
[3.] If the pax is leaving work and can see they'll miss their train, can they call Amtrak and get a voucher for the missed ride?
1. No; you can get a refund less 10% ($5 minimum) or an eVoucher for 100% good for a year.
2. Yes; you will not receive AGR points unless your ticket is scanned.
3. Yes; with unreserved trains, it doesn't matter whether you do this before or after the train departs. You can get a refund or eVoucher (or just use the unreserved ticket on another date--you don't even need to change it) at any time up until one year out.
Personally, I think it's dumb that Amtrak charges a refund fee for unreserved trains (what are they losing, other than a few cents of a credit card swipe fee?), but with the move to the ability to apply eVouchers online, I'm far less
about that now.