Originally Posted by
jamjaruk
I tried persuading her to let all passengers upgrade as we have all the miles required, a lot of calls later and 15 minutes she said only the 1 passenger who has their physical skyward card with them can upgrade.
oh, that's really unfortunate! I thought so long as you had your skywards number in your booking, you should have been good. In all my years of flying, I've never been asked to show the card but from your experience, I'll remember to carry it along with me now.