Maybe the CX agent didn't like the said person?

Seriously - the CX agent was apologetic, as were all the other MH agents at the lounges i went to. They recognised me - and very definitely recognised the disappointment i was really trying hard to disguise (didn't want to give them more grief as I know most of them rather well, and I heard more than one other passenger giving them a hard time)

I hear it's okay during non peak hours so hopefully they don't get too stressed out in the meantime. It's only for a month so hopefully all will be better afterwards!