Originally Posted by
MAH4546
It is well known that when "x" buckets become available, upgrades aren't always instantaneously processed. This is why AA pulled X availability on EF.
A person buying a ticket and requesting an upgrade in between that short time period between X becoming available and upgrades being processed will skip the upgrade list. That's nothing new.
It would be quite the coincidence for this to have happened twice as described by the OP.
Secondly, the OP does not mention the upgrade happened instantaneously when the ticket was put on hold, but rather some time later within the window.