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Old Nov 2, 2013 | 3:02 am
  #10  
lightyear40
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15 Years on Site
 
Join Date: Aug 2010
Programs: Skywards Gold, Etihad Gold
Posts: 469
Originally Posted by ft101
Yes, it's the traveller that is due the compensation - booking method doesn't matter.




I think it would be 600 Euro per person.
Ft 101 is correct the claim would be for 600 euros or £510.00. The template below can be useful when making your initial claim:

[insert your name, address, email address and phone number]

[insert date]
[insert name and
address of airline]

Dear Sir or Madam,

Re: Compensation claim for delayed flight
Booking reference: [insert booking reference number]

I am writing regarding flight [insert flight number] on [insert date] from [insert departure airport] to [insert arrival airport] with the scheduled departure time of [insert scheduled departure time]. This flight arrived [insert number of hours] hours late at [insert airport].

The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case and Air France SA v Heinz-Gerke Folkerts,Luz-Tereza Folkerts. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

The passengers in the party were [insert the full names of everyone on your booking].

My scheduled flight length was [insert number of kilometres], therefore I am seeking [select from €250 / €300 / €400 / €600] per delayed passenger in my party. The total is [insert total compensation sum for all passengers] for all passengers.

[If you opted for a refund for a delayed flight, which hasn’t yet been paid then use the following text. If not, delete] The flight was also delayed over five hours and as I decided not to fly I’m also seeking a refund for the cancelled flight ticket/s. I’m seeking a refund of [insert flight cost] per passenger in my party, which I’ve not yet received from the airline. The total is [insert total refund for all passengers] for all passengers.

[Use this section to claim refreshments or hotel accommodation, or delete]

During the delay the passengers in my party were not provided with any [select from refreshments / hotel accommodation] and I have attached receipts for the cost of purchasing our own. Please refund[list everything you paid for and the costs].

[For claims where you are claiming for more than one element, eg, food and compensation]

The total compensation sought is [insert total amount of all costs added together – you may need to split these out if in different currencies].

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully,

[insert your signature]

[insert your name (printed)]

[Enclose ALL relevant evidence for your complaint, eg, previous letters, booking confirmation or a copy of your ticket]
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