Originally Posted by
DaveInLA
It clearly says that her account is active and verified, but when she tries to claim the funds, it still says AP needs to verify her info. What gives?
Does she have an ACTIVE credit card on file? Also, make sure her name and billing address on her credit card matches her AP account.
I linked one of my mom's CC and it turns out the card wasn't active (she never activated the card, lol). Her AP account was all screwy. It said everything was active and verified, but she couldn't claim the funds. I patiently waited for 3-5 (forgot how long) days and she could never claim the funds.
Long story short, after many calls I got them to cancel the transaction and they refunded me the money so I didn't have to wait the full 30 days.
Now everything is dandy, for now...